I want you to LOVE your new jewelry. If something is wrong with your order, please let me know!
Returns must be in their original, UNWORN condition, within 10 days of receipt for a full refund. For returns outside of that time frame, and within 30 days, a store credit will be issued.
All returns are handled via email. Please email orders@zenshineonline.com to obtain a Return Merchandise Authorization (RMA) number. Once the RMA number has been sent, the item must be shipped promptly, within 2 business days. Returns sent without contacting me for an RMA number will not be accepted. You will be emailed an RMA number within 1 business day. Items being returned must be in new condition and shipped prepaid in the original packaging.
- Store credit can be used to purchase items online by emailing orders@zenshineonline.com.
- Zenshine is not responsible for loss or damage of return shipments. Please package and insure accordingly.
- Please include the reason for your return or exchange, and if you would like to be issued a refund OR store credit. All shipping fees are non-refundable.
- Customers are responsible for return shipping. Zenshine recommends you ship your package with insurance and use a trackable shipping method. All clearance items are FINAL SALE. Zenshine is not responsible for lost or stolen packages on orders.
- Refunds and store credits are processed within ten (10) business days after receipt of package.
Once you have your RMA number you may start your return/exchange by completing this form.
Canceling An Order
Need to cancel an order? No worries! To cancel an order just email me within 4 hours of placing your order and I will take it out of production.
Zenshine Repairs
I’m happy to repair any Zenshine jewelry. To start a repair, just complete this form.